Privacy Policy
How colinthyra protects and manages your personal information
Last Updated: 12 January 2025At colinthyra, we're committed to being transparent about how we handle your personal information. This policy explains what data we collect, why we collect it, and what we do with it.
We know privacy matters. And honestly, reading privacy policies can feel like wading through legal jargon. We've tried to keep this straightforward and conversational because you deserve to understand exactly what happens with your information when you work with us.
This policy applies to all services offered by colinthyra and complies with the Australian Privacy Principles under the Privacy Act 1988.
Information We Collect
The information we gather depends on how you interact with us. Someone browsing our website will share different data than someone enrolled in our money mindset program.
Personal Information You Provide
When you contact us, register for a program, or make a purchase, you might share:
- Your name, email address, and phone number
- Postal address for correspondence or program materials
- Payment information processed through secure third-party providers
- Responses to program questionnaires or assessments
- Information shared during coaching sessions or workshops
- Feedback, testimonials, or correspondence with our team
Information Collected Automatically
Like most websites, we collect certain data automatically when you visit colinthyra.com:
- Device information including browser type, operating system, and screen resolution
- IP address and general location data (city or region level)
- Pages visited, time spent on each page, and navigation patterns
- Referral source that brought you to our site
- Cookies and similar tracking technologies (you can control these through your browser)
About Cookies: We use cookies to remember your preferences and improve your experience. You can disable cookies in your browser settings, though some features might not work as smoothly without them.
How We Use Your Information
We collect information for specific reasons, and we don't use it for anything else without your permission. Here's what we do with your data:
| Purpose | Examples |
|---|---|
| Service Delivery | Providing access to programs, sending course materials, scheduling sessions |
| Communication | Responding to inquiries, sending program updates, sharing relevant resources |
| Payment Processing | Managing transactions, issuing invoices, processing refunds when applicable |
| Service Improvement | Understanding user behavior, identifying technical issues, enhancing content |
| Legal Compliance | Meeting Australian business regulations, maintaining records as required by law |
We might also use anonymized, aggregated data to understand broader patterns. For instance, knowing that most visitors access our site from mobile devices helps us optimize the experience. This aggregated data can't identify you personally.
Sharing Your Information
We don't sell your personal information. Period. But we do work with certain third parties to run our business effectively.
Service Providers We Work With
- Payment processors who handle transactions securely
- Email service providers for program communications
- Cloud hosting services where our platform operates
- Analytics tools that help us understand website usage
- Customer relationship management systems
These providers only access information necessary for their specific function. They're contractually obligated to protect your data and can't use it for their own purposes.
Legal Requirements
We might disclose information if required by Australian law, court order, or government regulation. We'll notify you when legally permitted to do so.
Business Transfers: If colinthyra is acquired or merges with another company, your information may transfer to the new entity. We'd notify you beforehand and ensure the new owner respects this privacy policy.
Data Security Measures
Protecting your information is something we take seriously. We've implemented multiple layers of security:
- SSL encryption for all data transmitted between your browser and our servers
- Secure cloud storage with regular backups and redundancy
- Access controls limiting who can view personal information internally
- Regular security audits and vulnerability assessments
- Staff training on data protection and privacy practices
- Password protection and two-factor authentication where applicable
No system is completely impenetrable. While we work hard to protect your data, we can't guarantee absolute security. If we detect a breach affecting your information, we'll notify you promptly and take immediate steps to address it.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do:
Access Your Information
You can request a copy of the personal data we hold about you. We'll provide this within 30 days, usually in a portable format like PDF or CSV.
Correct Inaccurate Data
If information we have about you is wrong or outdated, let us know. We'll update it promptly.
Delete Your Information
You can request deletion of your personal data, with some exceptions:
- We need to keep transaction records for tax purposes (typically 7 years in Australia)
- Legal requirements mandate retention of certain information
- There's an unresolved dispute or claim involving your data
Object to Processing
You can object to how we use your information. We'll stop unless we have legitimate grounds to continue.
Withdraw Consent
If you've opted in to marketing communications, you can opt out anytime. Every email includes an unsubscribe link. Opting out won't affect communications related to services you've purchased.
How to Exercise Your Rights: Email us at support@colinthyra.com with your request. We'll verify your identity and respond within 30 days. There's no charge for reasonable requests.
Data Retention
We don't keep your information longer than necessary. Different types of data have different retention periods:
- Program participant data: Retained for the duration of your enrollment plus 2 years for support purposes
- Financial records: Kept for 7 years to comply with Australian tax law
- Marketing communications data: Retained until you unsubscribe
- Website analytics: Anonymized after 26 months
- Support correspondence: Kept for 3 years to maintain service quality
When data reaches its retention limit, we securely delete or anonymize it. Anonymized data might be kept indefinitely for research or statistical purposes, but it can't identify you.
International Data Transfers
Your information is primarily stored on servers located in Australia. Some service providers we work with may store data overseas, including:
- United States (cloud hosting and email services)
- European Union (analytics and customer relationship tools)
When we transfer data internationally, we ensure adequate safeguards are in place. This includes working only with providers who comply with recognized privacy frameworks and contractual obligations to protect your data.
Rest assured that regardless of where data is stored, the same protection standards apply.
Children's Privacy
Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete it promptly.
Third-Party Links
Our website might link to external sites or resources. We're not responsible for the privacy practices of these third parties. When you click a link leaving colinthyra.com, we encourage you to read that site's privacy policy.
This is particularly relevant when we share articles, research, or tools from other organizations. These links are provided for your convenience and don't imply endorsement of their privacy practices.
Changes to This Policy
Privacy regulations evolve, and so does our business. We might update this policy occasionally to reflect changes in how we operate or to comply with new legal requirements.
When we make significant changes, we'll notify you by email or through a prominent notice on our website. We'll also update the "Last Updated" date at the top of this policy.
Continuing to use our services after changes take effect means you accept the updated policy. If you disagree with changes, you can close your account and stop using our services.
Complaints and Disputes
If you're concerned about how we've handled your personal information, please contact us first. We'll investigate and respond within 30 days.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au
Questions About Privacy?
If anything in this policy is unclear, or if you have questions about how we handle your information, we're here to help.